Your Workplace Mental Health Checklist

Your Workplace Mental Health Checklist

We spend a huge chunk of our lives at work, thinking about work, otherwise engaged with workplace activities. We measure ourselves on the performance of our work and strive for that promotion, that raise, that acknowledgement! Mentally – the pursuit of workplace...
7 Ways to Empower your Employees Today

7 Ways to Empower your Employees Today

CX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time. Improved productivity is reliant on your employee’s experience and how valued they feel, while increased turnover is about how your customers...
How to achieve systemic customer confidence

How to achieve systemic customer confidence

We hear it time and time again – the story of failure. The payment platform that fails on ‘Cyber Monday’, the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s always something.  Every time a company, a...
Why trust is key to improving customer experience

Why trust is key to improving customer experience

TRUST is more than a 5-letter word – and your customers know it! Photo by Sam Kolder from Pexels What are the key elements your customers expect when dealing with a business or representative? Just like you, they want consistency, the right...
How to make data meaningful

How to make data meaningful

Meaningful data has impact – it changes everything. Photo by rawpixel.com from Pexels Data without meaning is just that – data. It’s stuff you store because you are either legally obliged to, or because you don’t know what else to do with it.  And...

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