It’s now less than a week until we arrive in the Gold Cost for the contact centre event of 2020 – Contact Centre Week Australia and New Zealand.
Ahead of the event we wanted to remind you of some of the key areas of focus that knowledge management assists with. Our enterprise solution Knowledge IQ entered the market to solve the problems that contact centres within big banks were reporting. Today we have KIQ Cloud which is a knowledge management platform suitable for businesses and organisations of all sizes who are experiencing common issues with:
- Employee onboarding, training and retention
- Employee attrition
- Customer service standards
- Comprehensive and consistent knowledge of your products
- Ability to find and communicate the right information to your customer exactly when it’s required
- Consistent and up-to-date process and compliance procedures
- Structuring data to provide meaning, context and relevance
KIQ Cloud enables your employees to utilise machine learning with smart search, and to upskill and improve their understanding of your business and customer needs and behaviours, by simply using the platform to enhance daily activity.
Knowledge management empowers your teams and gives them the confidence to champion your brand in a way that’s memorable for the right reasons.
At Knosys we believe in an omnichannel, single source of truth, which is why our developers work hard to ensure our platform integrates and enhances the software and legacy platforms you already use. Talk to us about this and find out exactly how KIQ Cloud functions within your team’s working environment.
Check out our KIQ Cloud video here and make sure you visit us at stand 34 at CCW Australia next week.
We have some awesome Knosys events coming up we’d love to invite you to and this is the perfect opportunity to secure your free knowledge review or book in a demo to find out exactly how your business can grow and thrive with a market leading knowledge management platform – that make sense!
Download the KIQ Brochure for even more info: